FREQUENTLY ASKED QUESTIONS

Photo and Framing Questions

Can I just buy the photographs? 

We prefer to offer completed keepsakes rather than photographs to ensure our work is of the highest quality and is displayed to our standards. However... photos can be purchased by going here, www.alphabetpix.com/photosonly.

How big is the final frame size?

3-window             13.5 X 20

4-window             13.5 X 24.25

5-window             13.5 X 28.5

6-window             13.5 X 32.75

7-window             13.5 X 37

8-window             13.5 X 41.25

9-window             13.5 X 43.5

How big are the photos?
4" x 6" 

What kind of paper are the prints printed on?
We print on the highest quality Kodak Professional Endura Supra Luster. This premium paper provides exceptional realistic reproduction, intense blacks, and enhanced detail from highlights to shadows.

What type of matboards do you use?
Our mats are Crescent Decorative with surface, core and backing paper buffered ph neutral.

I can't type in more than 9 letters across.
Artwork is 3-9 windows exclusively

Order Questions

What are the prices in each frame style?

CLASSIC BLACK & SHORELINE

framed 1-3 Photos: $ 159.99
framed 4-6 Photos: $ 169.99
framed 7-9 Photos: $ 179.99

CLASSIC ANTIQUE & FRONTIER

framed 1-3 Photos: $ 169.99
framed 4-6 Photos: $ 179.99
framed 7-9 Photos: $ 189.99

Do you offer discounts?
You will receive a 10% discount with the purchase of 3 or more keepsakes And $10 off when you Tell-A-Friend, click here.

What is the average turnaround time for a custom frame?

Each custom frame is hand-crafted just for you. Our normal turnaround time to create your custom designed frame is about a week. It then takes 3-5 days for ground shipping. We do offer RUSH shipping options during checkout for last minute deadlines. We also will strive to accommodate any special needs. Please contact us at support@alphabetpix.com if you are hesitant about receiving your keepsake on time. We will do our best to get your order to you.

Will you send me a confirmation e-mail after I order?
Yes. You will receive a confirmation email within 30 minutes after ordering.

Do you offer gift certificates?
Yes. Please click here.

What is your return policy?
Each keepsake is created individually, one at a time, by hand. Being a custom handmade product, if there is nothing wrong with the product (ie: damage), returns are not accepted. If the product is damaged upon arrival, please call us to arrange replacement of the damaged item. Requests must be made within 7 days of delivery.

Do you have a catalog?
Not at this time. 

Can I pay with a check through the mail?
Yes, please list your photo letters and frame choices and mail check to:
AlphabetPIX
P.O. Box 573
New York, NY 10272

What if I have a problem ordering?
Please e-mail us at support@alphabetpix.com Or call, 888.605.4808.

What are you going to do with my personal information?
AlphabetPIX will not sell, rent, lease, or give your information out to anybody. For our complete privacy statement click here.

Shipping Questions

How long will my order take to arrive?
Each custom frame is hand-crafted just for you. Our normal turnaround time to create your custom designed frame is about a week. It then takes 3-5 days for ground shipping. We do offer RUSH shipping options during checkout for last minute deadlines. We also will strive to accommodate any special needs. Please contact us at support@alphabetpix.com if you are hesitant about receiving your keepsake on time. We will do our best to get your order to you.

Do you ship internationally? Yes.
For international orders email us at international@alphabetpix.com

How do you ship your orders?
We ship UPS Ground and UPS Priority Mail.

Is there a tracking number for my order?
UPS tracking numbers can be emailed to you. Simply email support@alphabetpix.com with you Order Id.

What if I have a question you didn't answer?

E-mail us at support@alphabetpix.com Or call, 888.605.4808.